For the past decade, retailers have been facing the challenge of selling across an increasing number of channels to a consumer that has become more demanding of price and service and more aware of their options.
From a technology perspective the first wave of responses have delivered good foundations. Internal IT organizations and software suppliers have worked hard to move to SOA and, where appropriate, cloud based approaches to make it easier to connect the different systems together.
With the introduction of the Cordys Retail Solutions Framework (CRSF), the barrier to BPM has been removed. Retailers and their integration partners along with software vendors can now take advantage of the thousands of retail specific elements to create customer journeys in a fraction of the traditional time.